Services & Solutions
We plan, source, implement, and manage the technology your business depends on, bringing procurement, strategy, security, and day-to-day operations together
under one accountable partner. Explore TIER4’s full range of services designed to solve today’s challenges, align IT with your business goals, and scale with you.
Dedicated Account Team
Gain dedicated resources with a Solutions Engineer and Customer Success Manager aligned to your environment. Delivering consistent expertise, deeper understanding, and accountability in every interaction.
PC & Server Management
Proactive management of systems, including continuous monitoring, patching, and performance oversight. Keeping systems secure and performing optimally while resolving issues before they impact operations.
Microsoft 365 Administration
Administration of Microsoft 365 across users, licensing, identity, access, and security policy. Keeping the environment secure, properly configured, and continuously aligned to best practices to reduce risk, prevent misconfiguration, and maintain operational control.
Device Lifecycle Management
End to end management of device lifecycle from sourcing and imaging to deployment and refresh planning. Delivering standardized systems, reduced setup time, and proactive replacement tracking to eliminate unexpected costs.
Unlimited Technical Support
Remove the barrier to engage support with no hourly billing or ticket limits, including both remote and on-site support. Issues are addressed early, reducing disruption and keeping users productive.
Network Administration
Continuous administration of network infrastructure across firewalls, switching, and wireless environments. Keeping networks secure, optimized, and resilient through proactive monitoring and configuration management.
Phone System Management
Ongoing management of phone systems including user provisioning, call flows, auto attendants, and device configuration. Keeping systems reliable, call quality consistent, and changes implemented quickly without impacting business operations.
IT Strategy & Business Reviews
Structured reviews and strategic planning sessions aligned to business objectives, risk, and growth. Delivering clear roadmaps, prioritized initiatives, and budget visibility to ensure technology decisions are intentional, not reactive.
24x7 Security Operations Monitoring
Continuous monitoring with active detection and response to threats. Reduces risk and shortens the time between threat identification and containment.
Backup Monitoring & Recovery
Continuous monitoring, validation, and testing of backups to ensure data is complete and recoverable. Keeping data protected and ready for rapid, reliable restoration to minimize downtime, data loss, and business disruption.
Email & Identity Protection
Layered security across email and identity systems, including MFA enforcement, conditional access, and threat protection. Keeping identities secure, limiting unauthorized access, and reducing risk from phishing, account takeover, and lateral movement.
Technology Procurement
Sourcing and delivery of hardware and software through established vendor channels and partnerships. Delivering properly scoped solutions, competitive pricing, and streamlined procurement without delays or guesswork.
IT Managed Services
TIER4 delivers a comprehensive set of IT managed services to help you operate, support, and secure your technology—combining proactive management, responsive support, accountability, and transparency in one trusted partner.
Managed Detection & Response
Advanced threat detection and response leveraging behavioral analytics, threat intelligence, and continuous monitoring across the environment. Delivers rapid containment, guided remediation, and reduced exposure to ransomware, account compromise, and persistent threats.
User Phishing Risk Testing
Ongoing phishing testing designed to measure user susceptibility and response to real world attack scenarios. Provides detailed reporting, risk scoring, and user-level insights to identify high risk individuals and drive targeted improvement.
Vulnerability Management
Ongoing vulnerability management using continuous scanning, asset discovery, and risk-based scoring. Provides visibility into security gaps, prioritizes remediation based on impact and exploit likelihood, and reduces exposure across the environment.
Threat Hunting Assessment
Proactive assessment focused on identifying hidden threats and suspicious activity across the environment using advanced analytics and threat intelligence. Uncovers indicators of compromise that automated tools may miss and provides clear findings with recommended actions.
Intrusion Prevention
Real-time inspection and blocking of malicious traffic across network boundaries and internal segments. Delivers advanced threat prevention, stops exploit attempts before execution, and reduces exposure to ransomware, command-and-control activity, and unauthorized access.
Data Protection
Comprehensive data protection across servers, endpoints, and cloud platforms with secure, immutable backups and rapid recovery capabilities. Protects against ransomware, data loss, and corruption while ensuring data can be restored quickly and reliably.
Tabletop Exercises
Structured incident response exercises simulating real world attack scenarios such as ransomware and data breach events. Tests readiness, validates response plans, and identifies gaps to improve coordination, decision making, and recovery execution.
Incident Response Retainer
Pre-established access to dedicated incident response expertise for immediate engagement during a security event. Delivers rapid containment, deep forensic investigation, coordinated response execution, and structured recovery to minimize impact, reduce downtime, and control the outcome of critical incidents.
Security Awareness Training
Structured security awareness program delivered through guided training sessions and ongoing learning content aligned to current threats. Provides user tracking, completion reporting, and measurable improvement in behavior to reduce risk from phishing and social engineering.
Identity Security
Identity-centric protection combining authentication controls with endpoint-driven detection of credential misuse and abnormal access behavior. Identifies compromised credentials, blocks unauthorized access, and prevents lateral movement.
Penetration Testing
Controlled security testing that simulates real world attack techniques against systems, applications, and network infrastructure. Identifies exploitable weaknesses, validates risk through proof of exploit, and delivers clear, prioritized remediation guidance.
Cybersecurity Solutions
TIER4’s cybersecurity services protect your business with a layered, real-world approach to detection, prevention, and response. We combine continuous monitoring, proactive hardening, and expert guidance to reduce risk, respond quickly to threats, and keep your environment aligned with evolving security demands.
Server Infrastrucure
Server infrastructure delivering reliable compute, storage, and virtualization across on-prem and cloud environments. Supports performance, scalability, and high availability with enterprise-grade platforms built for long-term stability and growth.
SD-WAN
SD-WAN solution providing application-aware routing, built-in security, and centralized policy enforcement across the environment. Optimizes traffic in real time, maintains uptime during outages, and delivers consistent performance across all sites.
Email Protection
Email protection solutions providing advanced threat intelligence, URL rewriting and analysis, attachment sandboxing, and impersonation detection across inbound and outbound email. Stops targeted phishing, malware, and spoofing attempts while enforcing email security policies and reducing risk to users and the organization.
Desktop & Mobile Computing
Endpoint computing solutions delivering secure, reliable access across desktops, laptops, and mobile devices. Supports a diverse range of enterprise hardware options, aligning performance, form factor, and user requirements while maintaining standardized configurations, security, lifecycle management, and long-term supportability.
Datacenter & Branch Networking
Network infrastructure delivering secure, high-performance connectivity between datacenter and branch locations. Supports reliable communication, application performance, and segmentation across distributed environments.
Zero Trust Network Access
Secure access to applications without exposing the internal network, replacing traditional VPN-based connectivity. Verifies user identity, device posture, and access context before granting access, ensuring only the right users on trusted devices can reach specific applications.
Data Storage
Data storage solutions providing consistent high performance with advanced capabilities including instant snapshots, replication, thin provisioning, and automated data reduction. Supports demanding workloads while improving storage efficiency, reducing costs, and enabling rapid recovery and data mobility across environments.
Wireless Access
Wireless access solution providing secure connectivity, seamless roaming, and optimized performance across the environment. Handles high device density, prioritizes critical traffic, and ensures reliable access for users and applications.
Unified Communications
Integrated communication platform combining calling, meetings, messaging, and collaboration with enterprise-grade reliability. Supports mobility, enhances team productivity, and ensures consistent communication across office and remote environments.
Data Protection & Recovery
Fully managed data protection and recovery solution with immutable backups, policy-driven automation, and continuous monitoring. Data is secured, replicated, and recoverable across environments with rapid restore capabilities, eliminating the need to build and manage backup and disaster recovery infrastructure internally.
Networking & Infrastructure Solutions
Build a reliable, secure foundation for your business with infrastructure designed to perform and scale. TIER4 delivers proactive network management, optimization, and support to keep your systems connected, protected, and running without disruption.
Microsoft 365
Microsoft 365 solutions delivering email, collaboration, file sharing, and identity services across the organization with integrated security and policy control. Includes user and device management, access enforcement, data protection, and configuration standardization to ensure a secure, consistent, and well-governed environment.
Microsoft Azure
Microsoft Azure delivering scalable compute, storage, and networking for applications and workloads across cloud and hybrid environments. Includes virtual machines, storage platforms, virtual networking, backup, and disaster recovery with integrated identity, security, and monitoring to ensure performance, availability, and control.
Hybrid Cloud Solutions
Hybrid cloud solutions connecting on-prem infrastructure with cloud platforms to support real-world workload requirements. Enables applications and data to run where they make the most sense based on performance, cost, and compliance while maintaining secure connectivity and consistent operations across environments.
Cloud Solutions
TIER4’s cloud solutions help you modernize your environment with secure, scalable services built for flexibility and growth. From migration through ongoing management, we design, optimize, and support your cloud infrastructure so it performs reliably and stays aligned with your business.
Technology Assessments
Deep evaluation of network, infrastructure, cybersecurity, and Microsoft environments grounded in how systems actually operate day to day. Identifies real risks, misconfigurations, and performance issues with actionable recommendations and a practical roadmap, not theoretical guidance.
IT Staffing
IT staffing delivering vetted technical professionals across infrastructure, networking, cybersecurity, and cloud, with the ability to support both project-based work and on-site deployment efforts. Enables rapid execution of rollouts, site implementations, and initiatives with resources that require minimal ramp-up.
Cloud & Data Migrations
Migration of applications, data, and workloads across cloud and on-prem environments with structured execution and controlled impact. Ensures data integrity, preserves permissions and configurations, and minimizes disruption through careful planning, staging, and cutover execution.
IT Strategy & Leadership
IT strategy and leadership informed by hands-on experience leading technology organizations and making real operational decisions. Provides roadmap development, budget planning, vendor strategy, and risk alignment to ensure technology investments are practical, effective, and aligned to business goals.
Datacenter Moderization
Transformation of traditional datacenter environments into modern, software-defined platforms built for simplicity, resilience, and scale. Eliminates siloed infrastructure, reduces operational overhead, and delivers a highly available foundation for current workloads and future growth.
IT Consulting Services
Align your technology with where your business is headed. TIER4 delivers practical, accountable guidance from strategic planning to implementation so you can make confident decisions, uncover opportunities, and move forward with clarity.
Microsoft 365 Administration
Microsoft 365 administration and support covering user management, licensing, policy configuration, and service operations across Exchange, Teams, SharePoint, and OneDrive. Resolves issues, implements changes, and maintains proper configuration to prevent disruptions and reduce support burden.
Identity & Access Management
Identity and access management support covering user lifecycle, authentication methods, and access policies across systems and applications. Includes MFA, conditional access, and access reviews to reduce risk of unauthorized access and account compromise.
Licensing Planning & Optimization
Ongoing management and optimization of Microsoft licensing aligned to actual usage, user roles, and business requirements. Identifies cost savings, eliminates unused or misaligned licenses, and ensures access to the right features while maximizing the value of the Microsoft investment.
Email & Collaboration
Email and collaboration support covering mail flow, user access, permissions, and configuration across Exchange, Teams, SharePoint, and OneDrive. Resolves issues, supports changes, and maintains platform stability and usability across the organization.
Azure Infrastructure
Azure infrastructure support across compute, storage, networking, and platform services from planning and migration through ongoing operations. Includes provisioning, monitoring, scaling, and cost optimization to ensure performance, security, reliability, and long-term efficiency.
Security & Compliance
Security and compliance support covering threat protection, policy enforcement, data governance, and compliance controls across the environment. Includes configuration, monitoring, and adjustments to reduce risk, maintain compliance, and protect sensitive data.
Microsoft Support